Tim Hortons Supervisor

Term: Full Time

Category: Other

Competition #: 23-95

Gimli Tim Hortons is accepting resumes for a full-time Supervisor to work at our in Gimli, Manitoba. This position will work 40 hours per week. The store is open Monday from 7:00 am to 5:00 pm, Tuesday to Saturday from 7:00 am to 6:00 pm and Sunday from 9:00 am to 5:00 pm. The usual shifts will fall between these days and times. Weekend availability is required.


OBJECTIVE: The Tim Hortons Shift Supervisor position is operational and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.


People Management

  • Leads by example and demonstrates the importance of treating every team member and guest with the respect.
  • Assists the Restaurant Manager in recruitment and retention strategies
  • Reacts immediately to issues requiring attention during the shift
  • Provides ongoing, specific direction to team members
  • Encourages an exciting and fun work environment while motivating team members to meet goals
  • Trains, orientates, and monitors new team members, using PTS and feedback binder
  • Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on the team member’s performance (positive or negative)
  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

  • Leads by example to demonstrate that the guest is a top priority and reinforces positive hospitality behaviours with team members
  • Responds to guests in a friendly manner while maintaining an appropriate sense of urgency
  • Responds to guest service complaints promptly, resolving problems and turning potentially negative situations into positive situations
  • Assists in the running of company-wide incentive programs

Operations Management

  • Displays knowledge of and works in compliance with applicable legislation
  • Complies with and enforces all Tim Hortons operating standards
  • Ensures that all product and packaging is properly merchandised and stocked
  • Responsible for shift cash procedures
  • Maintains operational efficiency using positioning charts
  • Supervises team members to ensure primary and secondary duties are completed
  • Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
  • Keeps current on all new information on Portal or available through Townhall meetings
  • Assists the Restaurant Manager in driving sales and transactions during their shift
  • Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
  • Escalates to management any issues and or problems

Health & Safety

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
  • Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone
  • Ensures health and safety policies are followed during the shift including documentation and reporting of any work-related injuries or accidents


  • Supervisory experience in the Food Services Industry is required.
  • Previous experience working in a fast pace food service establishment.
  • Demonstrate a passion for guest service and creating exceptional guest experiences.
  • Due to the sensitive nature of this position, the successful candidate must complete a Criminal Record Check.