Esterhazy Tim Hortons is currently accepting resumes for one full-time Baker. This position will work 32 to 40 hours per week. The store is open from 5:00 am to 8:00 pm on Monday to Thursday, 5:00 am to 8:30 pm on Friday to Saturday and 9:00 am to 3:30 pm on Sunday. Weekdays and Weekend availability will be required.

The successful candidate will be responsible for providing exceptional customer service to all of Tim Horton’s customers. They will prepare products as required and follow all the guidelines in place to make sure all products are up to standard.  

Applicants should possess superior communication skills, and a strong work ethic, and blend well as part of a team. Preference will be given to applicants with previous experience in food services and who have early morning availability. 

JOB DESCRIPTION: Baker

OBJECTIVE: The Restaurant Baker is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

RESPONSIBILITIES:

Hospitality & Guest Service

• Provides important visual cues for guests that make a positive first impression E.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior, and a clean and inviting dining room.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
• Delivers consistent and outstanding guest service through a friendly attitude, attentive behaviour, and strong product knowledge.
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. and 
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests’ order when it is presented to them, using H.O.T.R.O.D.S. at the drive-thru, and marking hot beverage lids.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
• Listens carefully to guests and apologizes for the experience in the case of a complaint.

Restaurant Operations

• Follows all Operations standards and guidelines for the preparation of products according to training and instructional materials provided.
• Prepares all products as required, following the order monitor to ensure the accuracy of every order.
• Communicates showcase and product needs, and product availability for guests.
• Regularly takes temperatures of the required products and records them in the Time & Temperature Log.

Policies & Procedures

• Follows all restaurant policies, procedures, and standards.
• Maintains the front counter and drive-thru area by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner.

Health & Safety

• Works in compliance with occupational health and safety legislation.
• Knows, understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
• Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.

QUALIFICATIONS AND PERSONAL REQUIREMENTS:

• Experience in the Food Services Industry is preferred.
• Ability to communicate clearly and courteously with customers.
• Mature and cooperative attitude.
• Must be able to lift up to 25 lbs.
• Weekdays and Weekend Availability are required.
• Due to the sensitive nature of this position, the successful candidate must complete a Criminal Record Check.