Careers

Sales Clerk/Social Media Manager


Vegreville Drug Mart
Vegreville, Alberta

Term: Part Time

Category: Store Staff

Competition #: 23-37

Tellier Pharmacy located in Bonnyville, AB is currently accepting resumes for one part-time Sales Clerk/Social Media Manager.  This position will work 8 to 28 hours per week. This location is open Monday to Friday from 9:30 am to 6:00 pm and Saturday to Sunday from 9:30 am to 4:00 pm. The usual shifts will fall between these days and times.

The Sales Clerk/Social Media Manager is responsible for various Front Store duties such as customer transactions and product merchandising. The successful candidate must be able to handle cash with accuracy. The Social Media Manager will be responsible for creating content and responding to customer questions. This position will contain job variety and the successful candidate will work at the cash register as well as stock shelves and keep the aisles tidy.

Applicants should possess superior communication and customer service skills, a strong work ethic, and blend well as part of a team.

JOB DESCRIPTION: SALES CLERK

OBJECTIVE: To carry out sales transactions courteously and accurately. To provide friendly and professional customer service. To practice effective selling techniques. Assist with housekeeping, putting out stock, and merchandising.

RESPONSIBILITIES:

CASHIER DUTIES

  • Develop a clear understanding of store policies. Read the Employee’s Manual. Ask questions if in doubt regarding policies and/or procedures.
  • Follow correct procedures regarding floats and cash balancing as per store policy.
  • Follow correct cash procedures as outlined in the Employee’s Manual. Follow store policy regarding cheques, credit cards, refunds, voids, and rainchecks.
  • Accurately record and handle all transactions with minimal voids, overages, or shortages.
  • Be knowledgeable regarding sale prices and products featured in sales.
  • Request a cash pick-up when large sums of money are accumulated. Anticipate requirements for change before running out.
  • Courteously, quickly, and efficiently handle customer purchases. Call for additional help when a line-up or delay occurs.
  • Handle lottery and CBO tickets as per store procedures.
  • Handle telephone inquiries quickly and courteously. Avoid keeping in-store customers waiting.
  • Return shopping carts and baskets to their proper place, ensuring an adequate supply for customers.

 CUSTOMER SERVICE

  • Acknowledge and greet all customers with a smile and hello. Maintain a warm, friendly attitude toward all customers.
  • Keep an eye open for customers who require assistance. Remember! Customers always come first.
  • Develop and utilize selling techniques including features/benefits, closing, and companion sales.
  • Develop product knowledge and learn about new products. Know product locations and store layout.
  • Use tact and courtesy when dealing with difficult customers. Know whom to refer a customer to if they have a complaint.
  • Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc.
  • Pay particular attention to store security. Follow store policy regarding the handling of shoplifters.

  MERCHANDISING AND HOUSEKEEPING

  • Learn and utilize proper merchandising techniques such as shelf label placementstock rotation, and facing. Maintain specific sections as allocated. Notify the store buyer regarding merchandise out of stock.
  • Count inventory as advised by the Front Store Manager.
  • Carry out housekeeping duties, ensuring that the store is kept clean, neat, and professional.  The night staff is to sweep the floor every night and mop as required.
  • Keep checkouts clean and neat, allowing sufficient room for customers.
  • Maintain adequate stock of checkout supplies including bags, staples, till tapes and ribbons, raincheck, charge, and refund forms.
  • Always keep busy and productive. When cashiering, identify tasks that can be performed between customers.
  • Carry out additional duties as delegated by the Front Store Manager and Pharmacy Manager.

 SOCIAL MEDIA MANAGER

  • Handle our social media presence ensuring high levels of web traffic and customer engagement.
  • Responsible for responding to comments and creating content.
  • Increase brand exposure for the Pharmacy.
  • You will cohesively manage the Pharmacy image to achieve our marketing goals.
  • Generate, edit, publish, and share engaging content (e.g., original text, photos, videos, and news)
  • Communicate with followers, respond to queries promptly and monitor customer reviews.

 QUALIFICATIONS AND PERSONAL REQUIREMENTS:

  • Some cashiering or retail experience is preferred.
  • Ability to deliver creative content (text, image, and video).
  • Ability to communicate clearly and courteously with customers.
  • Mature and cooperative attitude
  • Due to the sensitive nature of this position, the successful candidate must complete a Criminal Record Check.