Careers

Front Store Supervisor


Madill's Drugs
Meadow Lake, Saskatchewan

Term: Full Time

Category: Store Staff

Competition #: 19-454

Madill’s Drugs, located in Meadow Lake, SK is currently accepting resumes for a full-time Front Store Supervisor position. The successful candidate must be available to work 40 hours per week. This location is open Monday to Saturday from 9:00am to 6:00pm. The successful candidate’s shifts will fall between these times.

The Front Store Supervisor is responsible for operating the front store duties such as handling customer transactions and merchandising of products. The successful candidate must be able to handle cash with accuracy. This position reports to the Front Store Manager.

Applicants should possess superior communication, leadership and customer service skills, a strong work ethic, and blend well as part of a team. Preference will be given to applicants with previous experience in retail sales.

Only those that qualify for an interview will be contacted.

JOB DESCRIPTION: SUPERVISOR

OBJECTIVE: To courteously and accurately carry out sales transactions. To provide friendly and professional customer service. To practice effective selling techniques. To assist with housekeeping, putting out stock and merchandising.

 RESPONSIBILITIES:

SUPERVISORY DUTIES

  • Ensure all staff are providing exemplary customer service to all patrons.
  • Confirm all the closing duties are completed by the end of the shift. If any duties have not been completed, inform the morning staff on what duties remain.
  • Touch base with the Front Store Manager on any issues that arose during the shift.
  • In co-ordination with the Front Store Manager, help supervise Sales Clerks, ensuring that adequate cashiers are available at all times and duties are being performed.
  • Train new Sales Clerks in basic housekeeping, shelf labeling, receiving and merchandising procedures. Provide additional training for specific job functions. Emphasize importance of customer service to new Sales Clerks.
  • Ensure all duties outlined in the Sales Clerks job description are carried out on a regular basis.
  • Assist in developing promotions for sale items and in-store specials.

STORE OPERATIONS

  • Ensure proper store opening and store closing procedures.
  • Ensure proper cash control procedures including correct storage of cash drawers and floats. Handle bank deposits, including night deposits, as required.
  • Ensure correct cash handling and till procedures by cashiers.
  • Authorize cheques, returns, paid-outs and customer complaints, as per store policy.

CASHIER DUTIES

  • Develop a clear understanding of store policies. Read the Employee’s Manual. Ask questions if in doubt regarding policies and/or procedures.
  • Follow correct procedures regarding floats and cash balancing as per store policy.
  • Follow correct cash procedures as outlined in the Employee’s Manual. Follow store policy regarding cheques, credit cards, refunds, voids and rainchecks.
  • Accurately record and handle all transactions with minimal voids, overages or shortages.
  • Be knowledgeable regarding sale prices and products featured on sales.
  • Request a cash pick-up when large sums of money are accumulated. Anticipate requirements for change before running out.
  • Courteously, quickly and efficiently handle customer purchases. Call for additional help when aline-up or delay occurs.
  • Handle telephone inquires quickly and courteously. Avoid keeping in-store customers waiting.
  • Return shopping carts and baskets to their proper place, ensuring an adequate supply for customers.

CUSTOMER SERVICE

  • Acknowledge and greet all customers with a smile and hello. Maintain a warm, friendly attitude towards all customers.
  • Keep an eye open for customers who require assistance. Remember! Customers always come first.
  • Develop and utilize selling techniques including features/benefits, closing and companion sales.
  • Develop product knowledge and learn about new products. Know product locations and store layout.
  • Use tact and courtesy when dealing with difficult customers. Know who to refer a customer to if they have complaint.
  • Inform the store manager of all customer complaints, comments and concerns regarding customer service, prices, merchandise etc.
  • Pay particular attention to store security. Follow store policy regarding the handling of shoplifters.

MERCHANDISING AND HOUSEKEEPING

  • Learn and utilize proper merchandising techniques such as shelf label placement, stock rotation and facing. Maintain specific sections as allocated. Notify the store buyer regarding merchandise out of stocks.
  • Count inventory as advised by the Front Store Manager.
  • Carry out housekeeping duties, ensuring that the store is kept clean, neat and professional.  Night staff are to sweep floor every night and mop as required.
  • Keep checkouts clean and neat, allowing sufficient room for customers.
  • Maintain adequate stock of checkout supplies including bags, staples, till tapes and ribbons, raincheck, charge, and refund forms.
  • Keep busy and productive at all times. When cashiering, identify tasks which can be performed between customers.
  • Carry out additional duties as delegated by the Front Store Merchandiser and Pharmacist/Store Manager.

 QUALIFICATIONS AND PERSONAL REQUIREMENTS

  • Supervisory experience considered an asset.
  • Some cashiering or retail experience preferred.
  • Professional image including a name tag and proper grooming.
  • Ability to communicate clearly and courteously with customers.
  • Mature and co-operative attitude.